Frequently Asked Questions
Everything you need to know about your Von Dutch experience.
How do I know if my Von Dutch apparel is authentic?
Authentic Von Dutch products are sold exclusively through our official website and authorized retailers. Each item features high-quality embroidery, branded inner labels, and a unique holographic security tag to ensure genuine heritage quality.
What is your return policy for online orders?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain items like headwear must be returned in their original packaging with all seals intact.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Do you offer international shipping?
Yes, Von Dutch ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location. Please be aware that international orders may be subject to local import duties and taxes.
How should I care for my Von Dutch trucker hat?
To maintain the shape and quality of your iconic trucker hat, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or submerging the brim in water to prevent warping.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Afterpay for a flexible shopping experience.